Mental health referral and care coordination
The behavioral health system is difficult to navigate by design, and the burden of navigating it falls on the people least equipped to carry it — patients in the middle of an episode and families in the middle of a crisis. Waitlists go unexplained. Records do not follow. A referral turns out to be a phone number that no longer works.
Care coordination is the part of this practice that treats that gap as clinical work. Years spent in behavioral health administration — overseeing outpatient programs, residential centers, acute inpatient units, and medical detoxification facilities — is what makes it possible to do quickly.
Clinical approach
Active administrative mapping and provider communication
Coordination means specific, verifiable actions: identifying providers who are actually accepting patients, making direct clinician-to-clinician contact, ensuring the receiving provider has the clinical context they need, and confirming the connection held rather than assuming it did.
This bridges the gap between primary therapy, psychological testing networks, and psychiatric medication management. For actively enrolled clients, there is no additional fee for this work.
What the work tends to cover
- Psychiatric and medication-management referrals
- Psychological and neuropsychological testing networks
- Residential, detox, and intensive outpatient placement
- Direct communication with your existing treatment team
- Transition planning when stepping up or down a level of care
- Guidance for families coordinating care for a relative
Ready to talk about referral & coordination?
Scheduling, eligibility checks, and intake paperwork all happen in the Headway portal.